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Citizen Charter
This charter seeks to provide a framework, which enables our users to know:

  • What services are available in this hospital?

  • The quality of services they are entitled to.

  • The means through which complaints regarding denial or poor quality of service will be redressed.
Standards of Service
This is a General Hospital.

It provides medical care to all patients who come to the hospital.

Standards are influenced by patient load and availability of resources, which are generally under strain.

Yet we insist that all our users receive courteous and prompt attention.
General Information
This hospital has: -

Doctors : 682 (including Residents)
Nurses : 584 (including supervisory staff)
Beds : 877

Doctors wear white aprons and Nurses are in uniform.

All staff members are issued identity cards.
Enquiries
  • Reception & Enquiry Office is located at the entrance of the hospital.

  • Location guide map is displayed in lobby near Reception.

  • Illuminated boards indicating different areas/Departments of hospital are displayed.

  • Smaller guide maps are also installed.

  • Telephonic enquiries can be made through telephone numbers: 23408400 (General) & 23408300 (Casualty).

  • The list of the faculty members of the college and hospital is displayed on board at the entrance lobby of the Institution from College gate.

  • The list of faculty members is displayed on boards in each clinical department.

  • The duty roster for faculty members & resident medical doctors is displayed on the notice boards of all the departments.

  • A board displaying the names of doctors/specialists of clinical departments has been put up at the Reception.
Emergency Services
Gynae Emergency : Timings 24 hours, all days.
Casualty : Timings 24 hours, all days.
Casualty Medical Officer : Available 24 hours, all days.
Senior Medical Officer I/C Casualty is available from 10.00 AM to 5.00PM on weekdays and 10.00 AM to 1.00 PM on Saturday.

Addl. Medical Supdt., I/C Casualty for supervision and coordination is available in his Office from 9.00 AM to 4.00 PM on week days and 9.00 AM to 1.00 PM on Saturday.Duty Doctor is available round the clock in major specialities viz. Medicine, Surgery, Orthopaedics.  Senior Residents from above specialities, Eye,  ENT and Dental ( Oral Maxillofacial Surgery) are on Call.

Specialists will be available on Call.

The decision to call a specialist is that of the treating doctor.

Failure to respond to a call is regularly monitored by the HOD of the concerned discipline.

Emergency cases are attended-to promptly.

In serious cases, treatment management gets priority over paper work like registration and medico legal requirements.  The decision rests with the treating Doctor.

Emergency Operation Theatre is maintained on a regular basis to ensure that it is usable at all times.

Free telephone is available at the entrance of Casualty for patients and their attendants.
Out Patient Departments

(i) For all specialities available in the hospital

Morning : 9.00 AM to 1.00 PM
(Registration of New  patients in respective OPDs) : 8.30 Am to 11.30 AM
(ii) Antenatal clinic : Monday, Wednesday, Friday
Registration of new Patients : 12.30 PM at Reception
Other clinics : 2.00 PM onwards
(iii) Evening : 2.00 PM to 4.00 PM
(only special clinics held)
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